Sony HVR-Z5U Camcorder Repair Service Center

We are specialists at repairing your Sony HVR-Z5U camcorder and we’ve seen all of the problems associated with it.

With our 25 years of experience repairing Sony Pro-level camcorders we have the knowledge and skills needed to repair yours fast and reliably the first time.  That means we know how to service it properly and why we can guarantee the entire camcorder for 6 months!  

Sony HVR-Z5U Camcorder
Problems and Solutions

Lens problems. It does not focus correctly, has soft focus or problems with back focus. Video camera is displaying a lens or focus error code such as C:32:60 or E:61:10.

We have a video going over this exact problem on the Sony HDR-FX1000 camcorder. The Sony HVR-Z5u is a similar camcorder with the same lens assembly. Watch Video.

The mic holder is loose on the camcorder.

Great news you can easily do this repair yourself. Just give us a call to order a new mic holder, we always have them in stock.

Need a little more help, here is a step by step video going over replacing the mic holder.

Mechanical problems or going into an error code such as C:31:23 or C:31:22. The camcorder may not allow you to record and is displaying an error message saying “The tape is locked – check the tab”.

We have a video going over this exact problem on the Sony HDR-FX1000 camcorder. The Sony HVR-Z5u is a similar camcorder wit the same mechanical assembly. Watch Video.

Will not load down with or without a tape. The camcorder may be displaying a C:32:11 error. Might be prompting you to "re-attach the power source".

We have a video going over this exact problem on the Sony HDR-FX1000 camcorder. The Sony HVR-Z5u is a similar camcorder wit the same mechanical  assembly. Watch Video.

Camcorder does not display a picture on the LCD screen or in the viewfinder when playing back a tape. You may have a blue screen, or lines through the picture. This problem will also occur when playing back on a monitor.

You may have a  clogged or dirty video head.

If you own a head cleaner tape you can try running the head cleaner tape no more than 2 or 3 time, and only 10 seconds at a time. Make sure to follow the directions on the head cleaner tape carefully.

If you do not own a head cleaner tape, try running a new fresh tape through the camcorder from beginning to end.

Never use a Q-Tip a clean your video heads, it can destroy them. Never spray any cleaner inside the camcorder this can also cause severe damage.

If the camcorder continues to display a problem, the camcorder will need to be shipped in for repair. Fill out the our Repair Order Form, and ship the camcorder into us for a free estimate. If you would like to speak with a technician before sending in the camcorder, please feel free to call us at 888-283-2228.

There is a problem with the video camera when you hook it up to the computer. The computer will not communicate with the video camera via the firewire port connector or DV jack Connector. The camcorder will not capture.

We recommend first doing a hard reset to your camcorder. The reset button is located under your LCD screen where your playback controls are located. You will see a small, hole marked “reset”. Using a small pointed object such as a paper clip, press the button for 3-5 seconds. You will know that you have reset the camcorder, if it prompts you to set the clock.

Try hooking up the camcorder again. If the camcorder is still not working then the camcorder will need to be shipped in for repair. Fill out the our Repair Order Form, and ship the camcorder into us for a free estimate.

If you would like to speak with a technician before sending in the camcorder, please feel free to call us at 888-283-2228.

TALK TO AN EXPERT

Call and speak directly to one of our Sony techs NOW.

Toll Free:
888-283-2228

We make your camcorder repair fast and easy for you:

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Quick Turnaround

Most repairs completed within a week! No charge for rush repairs.[/orbit_features]

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Free Return Shipping

Standard return shipping is always free – even when you choose not to repair.[/orbit_features]

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Free Repair Estimate

We fully diagnose and let you know exactly what repairs are needed – at absolutely no charge![/orbit_features]

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6 Month Guarantee

You get a 6 month guarantee on your entire Camcorder! Not just the item we repaired.[/orbit_features]

Over 140 5-Star Online Reviews
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  • Tom Hickman, Professional Videographer

    Video One Repair is the best… They fix things right the first time and warranty the entire camera for 6 months after the repair. At 7 months I had a different problem with my camera than what they fixed if for in the first place and they still fixed it under warranty, that is going above and beyond the call of duty, I would highly recommend these guys for all your repairs, you can’t beat them..

  • Terrence Wiltshire, Professional Videographer

    I am very pleased with the service and professionalism of Video One Repair. They were honest in assessing the problem with my camera and provided a comprehensive and cost-effective solution. The turnaround time was quick, the camera was “detailed” (I wasn’t expecting that) and well-packed for shipping. I would definitely do business with them again.

  • La Fissel, Professional Videographer

    Finding Video One Repair has been a great has been a great help to our operation. Having Video One’s expertise available has taken the guesswork out of how long it will take and what is needed to get our equipment back into service in a timely manner. Great communication, fast turnaround, reliable evaluation of problems, and cost effective service keeps us coming back as a satisfied customer. And they are great people to deal with.

  • Steve Petti, Professional Videographer

    “I couldn’t have been happier with their service! Sherman Bahr took care of us exceeded my exceptions! We will definately use them again!”

  • JB Chorus, Professional Videographer

    I am a huge fan of Video One Repair! We have sent several camera’s there and have never been disappointed. They are fast and reliable and do great work at a reasonable price, and the shipping process is very simple and quick! They call me whenever there is a question to make sure I know what options are available to me and are knowledgeable and give great advice. Because we are hard on our camera’s, they have been extra nice to us from time to time. I am very grateful to have found them a few years ago. You will be happy and at ease using this company for your repair work. They are fantastic!

We warranty your entire camcorder for 6 months!

Unlike other shops that offer a warranty on the area of the camcorder that they fixed, Video One Repair will cover the whole camcorder.  So, if another unrelated problem occurs within 6 months, just send it back in and we will take care of it for you – no charge!

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Repair Order Form

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Have Questions?

Toll Free:
888-283-2228