Sony HDR-FX1000 Camcorder Repair Service Center

We are specialists at repairing your Sony HDR-FX1000 camcorder and we’ve seen all of the problems associated with it.

With our 25 years of experience repairing Sony Pro-level camcorders we have the knowledge and skills needed to repair yours fast and reliably the first time.  That means we know how to service it properly and why we can guarantee the entire camcorder for 6 months!  

Sony HDR-FX1000 Camcorder
Problems and Solutions

Lens problems. It does not focus correctly, has soft focus or problems with back focus. Video camera is displaying a lens or focus error code such as C:32:60 or E:61:10.

We have a video going over this exact problem. Watch Video.

Mechanical problems or going into an error code such as C:31:23 or C:31:22. The camcorder may not allow you to record and is displaying an error message saying “The tape is locked – check the tab”.

We have a video going over this exact problem. Watch Video.

Will not load down with or without a tape. The camcorder may be displaying a C:32:11 error. Might be prompting you to "re-attach the power source".

We have a video going over this exact problem. Watch Video.

Camcorder does not display a picture on the LCD screen or in the viewfinder when playing back a tape. You may have a blue screen, or lines through the picture. This problem will also occur when playing back on a monitor.

You may have a  clogged or dirty video head.

If you own a head cleaner tape you can try running the head cleaner tape no more than 2 or 3 time, and only 10 seconds at a time. Make sure to follow the directions on the head cleaner tape carefully.

If you do not own a head cleaner tape, try running a new fresh tape through the camcorder from beginning to end.

Never use a Q-Tip a clean your video heads, it can destroy them. Never spray any cleaner inside the camcorder this can also cause severe damage.

If the camcorder continues to display a problem, the camcorder will need to be shipped in for repair. Fill out the our Repair Order Form, and ship the camcorder into us for a free estimate. If you would like to speak with a technician before sending in the camcorder, please feel free to call us at 888-283-2228.

There is a problem with the video camera when you hook it up to the computer. The computer will not communicate with the video camera via the firewire port connector or DV jack Connector. The camcorder will not capture.

We recommend first doing a hard reset to your camcorder. The reset button is located under your LCD screen where your playback controls are located. You will see a small, hole marked “reset”. Using a small pointed object such as a paper clip, press the button for 3-5 seconds. You will know that you have reset the camcorder, if it prompts you to set the clock.

Try hooking up the camcorder again. If the camcorder is still not working then the camcorder will need to be shipped in for repair. Fill out the our Repair Order Form, and ship the camcorder into us for a free estimate.

If you would like to speak with a technician before sending in the camcorder, please feel free to call us at 888-283-2228.

TALK TO AN EXPERT

Call and speak directly to one of our Sony techs NOW.

Toll Free:
888-283-2228

We make your camcorder repair fast and easy for you:

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Quick Turnaround

Most repairs completed within a week! No charge for rush repairs.[/orbit_features]

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Free Return Shipping

Standard return shipping is always free – even when you choose not to repair.[/orbit_features]

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Free Repair Estimate

We fully diagnose and let you know exactly what repairs are needed – at absolutely no charge![/orbit_features]

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6 Month Guarantee

You get a 6 month guarantee on your entire Camcorder! Not just the item we repaired.[/orbit_features]

Over 140 5-Star Online Reviews
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  • Steve Petti, Professional Videographer

    “I couldn’t have been happier with their service! Sherman Bahr took care of us exceeded my exceptions! We will definately use them again!”

  • Tom Hickman, Professional Videographer

    Video One Repair is the best… They fix things right the first time and warranty the entire camera for 6 months after the repair. At 7 months I had a different problem with my camera than what they fixed if for in the first place and they still fixed it under warranty, that is going above and beyond the call of duty, I would highly recommend these guys for all your repairs, you can’t beat them..

  • Edgar Green

    “I gave these guys a 5 star rating. What I should be giving them is six stars! These guys are at the top of their game. I was told what was the problem of my Sony HDR-FX1000 on the first phone conversation. With Sony updated replacement parts on hand, the turn around time was very fast. They are #1 in customer service and satisfaction. Will use them again.”

  • Michael Pittman, P & P Video Productions

    “I sent my 2 Sony fx1000’s in for a microphone and battery compartment issue. I told the customer representative (Sheryl) that I needed my camera back within 11 days. She assured me she could get them back in time before my next shoot. Not only did they do a great job on them, but also got them back a day ahead of schedule. She was the most knowledgeable and friendliest rep I ever spoke with. I will definitly be using their services again and will refer anybody I know to them. Keep up the good work Videone. You are great.”

  • Jerome

    “Having never used a repair service for my cameras I was a little reluctant to use a company I was unfamiliar with. Video One Repair quickly eased my concerns when I talked with them and I felt confident they could repair my Sony FX 1000. The repair was perfect and the turn around time was quick. Thank you guys for a job well done.”

We warranty your entire camcorder for 6 months!

Unlike other shops that offer a warranty on the area of the camcorder that they fixed, Video One Repair will cover the whole camcorder.  So, if another unrelated problem occurs within 6 months, just send it back in and we will take care of it for you – no charge!

Ready to ship?
Repair Order Form

Get Started Here

Have Questions?

Toll Free:
888-283-2228